Onsite and Video Counseling for Plano

USAA’s suite of benefits includes free counseling sessions for all employees. Participants may schedule confidential face-to-face or virtual (video) sessions with a licensed clinician to address common concerns such as stress, anxiety, depression, preventing burnout, building resilience, relationship issues and alcohol or substance use.

To schedule a free, confidential session, please select a date and time from the calendar to the right. 

*Please note this benefit is for employees only. If you are a dependent or have a dependent interested in care, please call 888-594-9288 to get connected to care.*

Sessions will take place in person unless a virtual option is chosen. Please meet the counselor at your scheduled time in the below locations. See email for virtual session instructions.

Room: CO1.J303

*EAP is a support service, and as such, this is a confidential relationship directly between you and the service. Remember only to use your personal and not work email when accessing any private service such as this.


Meet Your Counselor

Dr. Robert Smith is a counselor, coach and consultant with over 25 years of experience working with high-performance professionals on issues impacting their careers and personal life. He creates a confidential and supportive environment to help change behaviors and overall outlook on life.

Specialties include: Anxiety, stress management, depression, emotional regulation, communication skills, work stress, personal relationships and life satisfaction.