Onsite and Video Counseling for San Antonio Bank Clinic
USAA’s suite of benefits includes free counseling sessions for all employees. Participants may schedule confidential face-to-face or virtual (video) sessions with a licensed clinician to address common concerns such as stress, anxiety, depression, preventing burnout, building resilience, relationship issues and alcohol or substance use.
To schedule a free, confidential session, please select a date and time from the calendar to the right. To schedule a 50-minute session, please schedule two appointments in a row.
*Please note this benefit is for employees only. If you are a dependent or have a dependent interested in care, please have them call 888-594-9288 to get connected to care.*
Sessions will take place in-person unless a virtual option is chosen. Please meet the counselor at your scheduled time in the below locations. See email for virtual session instructions.
Room # B01s.C123.
*EAP is a support service and as such, this is a confidential relationship directly between you and the service. Remember only to use your personal and not work email when accessing any private service such as this.
*EAP care is not designed to assist in the needs for the purposes of leaves of absence. The EAP counselors will be unable to assist with any paperwork related to these needs.
Meet Your Counselors
Lauren DeHan is a Licensed Professional Counselor with several years of experience working with children, adolescents and adults. She uses Cognitive Behavioral Therapy and Strength Based care and is also trained in Eye Movement Desensitization and Reprocessing (EMDR) therapy. “My education and trauma-informed training has helped clients identify how past life experiences, their thoughts and habits contribute to their current maladaptive behavior.”
Specialties Include: Depression, anxiety, trauma, stress management and life transitions.
Ann Allard is a Licensed Professional Counselor with varied experience in the field. Ann has worked at residential treatment facilities, school districts and a community mental health center. She is passionate about helping people tap into their inner strengths to become their best selves. Prior to her career in mental health, Ann was active in her community in Florida, where she was president of a local chapter of an international moms’ club. Ann is an Air Force retiree where she worked as a satellite communications technician, instructor, Quality Air Force facilitator and eventually as a management analyst.
Specialties include: Depression, anxiety, family stress, overall stress management and life transitions.
Nelda Rodriguez is an LPC with over 10 years of experience in the mental health field. Nelda offers consultation, coaching, trauma response and counseling in both group and individual settings. Nelda’s counseling approach includes evidence-based practices such as Cognitive Behavioral Therapy, Solution Focused Therapy, Motivational Interviewing, etc. She is a skilled clinician who ensures clients are provided with individualized counseling and provides referrals to other levels of care when needed.
Specialties include: Depression, anxiety, stress management, trauma and life transitions.
